For PT Shinto Paint Indonesia, responsive customer service is a mainstay in business dynamics. This paint manufacturing company is not only responsive to customers, but also quick to respond in managing human resources, because this is key to the company's sustainability. For that reason, the company needed a strategy to run daily operations more efficiently.
Read the conversation between Nila Susanti Kusuma, Senior Manager of PT Shinto Paint Indonesia, and the Peoplyee HRIS team on Tuesday (22/04) in Jakarta about adopting a system for HR management processes.
Needing Responsive Customer Service
As a company that had adopted a human resource information system (HRIS), PT Shinto Paint Indonesia needed responsive customer service from its service provider. Support from the provider can be a positive catalyst in resolving issues.
"We had used HRIS before, but the provider at that time only had one PIC and was slow to reply. So, it takes time to solve problems," said Nila Susanti Kusuma, Senior Manager of PT Shinto Paint Indonesia.
Previously, the company faced a major challenge in the responsiveness of vendor support, where the person in charge (PIC) was slow to respond to client issues. This often held up the HR team's workflow, including delaying work.
After evaluating several factors, the company switched to Peoplyee HRIS. What attracted the company was that Peoplyee HRIS offered adequate features, responsive customer service, and competitive pricing, supporting a more efficient work process.
Peoplyee HRIS is a cloud-based solution for automating HR management that can be accessed by laptop or mobile phone. The system offers integrated features for employee attendance, leave requests, payroll, and payslips, improving the company's operational efficiency.
HR Management Processes at PT Shinto Paint Indonesia Improved Significantly
Before using Peoplyee HRIS, PT Shinto Paint Indonesia had the opportunity to take a one-month free trial. The aim was to explore the features while aligning them with the company's needs.
When the company decided to use the system, there were initially adjustments in monitoring employee attendance and overtime details were not yet available. However, the Peoplyee HRIS team improved the employee attendance feature so the company could recap employee attendance data more effectively. Detailed overtime calculations are now available as part of the company's transparency toward employees.
"Peoplyee HRIS has successfully met our HR needs. One significant improvement we have felt is the ease of managing monthly attendance."
From a UI/UX perspective, Peoplyee HRIS offers a much better experience than the system used previously. A dashboard display that is easy to understand increases system adoption in the workplace, helping employees adapt more quickly and navigate the available menus.
An equally important benefit for the company is the responsiveness of the Peoplyee HRIS customer service team. The team responds and provides assistance very quickly whenever the company faces issues with the HRIS application or page.
"We strongly recommend Peoplyee HRIS to other companies that want to use HRIS, because it has provided good support for the company's needs. We hope that as the company grows, the number of customer service staff can be increased," Nila suggested.
For HR colleagues who need a solid HR management system, visit this page to learn about the solutions it can provide for employees. You can also get a free trial to understand the system's menus or features.
